Contact

Client services

We'd love to hear from you.

Questions about an order, a frame or a fit? Write to us directly or send a message using the form below, and a member of the SouthNorths team will get back to you by email.

Emailnysouthnorths@gmail.com

LocationSouthNorths LLC
Cincinnati, Ohio

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Quick answers

Orders & tracking

Orders are processed within 2–5 business days. Once your order ships, you'll receive a confirmation email with a tracking number. Allow 24–48 hours for tracking to update.

Shipping policy

Returns

You have 30 days after receiving your item to request a return. Email us to start one and we'll send a prepaid return label at no cost to you.

Refund policy

Changes & issues

Need to correct an address, or did something arrive damaged? Contact us as soon as possible. Address changes are only possible before your order ships.

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